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IMPORTANT MESSAGE  – COVID-19 SHIPPING DISRUPTION

The current Coronavirus pandemic has meant that our regular shipping partner is delivering to the following destination countries only:

Austria, Belgium, Bulgaria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Switzerland, United Kingdom, U.S.A.

Services to these countries may also take longer than normal and it is important to note that this list may change at any time.

If your country is not listed we can still ship to you, however, these orders will incur an additional surcharge. If any issue regarding an order arises, we will contact you as soon as possible to explain what options are available.

Thank you and we hope, with you, to get through these challenging times quickly and safely.

FAQs

Do you offer international shipping?

You bet! We ship globally from our base in Ireland.

 

Unfortunately, we can’t offer free shipping worldwide, but we continually evaluate our shipping fees to keep them as low as possible. Once you add a product to your shopping cart, you will see shipping options and prices for your particular region.

 

Most of our shipping options allow it to be tracked until it’s in your hands.

Do you offer same-day shipping?

Unfortunately we are unable to offer same-day shipping.

How long will it take for me to get my order?

Once your order is placed, we will process and ship it within 24 hours or the next business day.

Shipping options for most destinations are outlined below:

  • Ireland / Northern Ireland….Next Business Day
  • United Kingdom…2 to 3 Business Days
  • Europe (EU)………3 to 5 Business Days
  • USA / Canada…….6 to 9 Business Days (tracking number provided)

Please note, these times are a guide only. Once we ship your order, it is out of our hands. We use reputable carriers, but there can still be delays that will be out of our control.

What is your returns policy?

We want to make sure you’re happy with your purchase. If you change your mind within 30 days of receiving your order, you can return it to us for a refund (excluding postage). Returns must be undamaged and in their original, intact packaging. Simply complete your original Return Form (included with your order) or via our online form, repackage the product and send it back to us. Once we receive your order and if everything is good, we will refund your money within 10 days.

Unfortunately, for hygiene reasons Sit & Sigh BATH cushions cannot be returned for any reason other than manufacturer defect or fault.

For more information, please see full details of our Return Policy and Terms and Conditions,

Will I have to pay Duty or Customs?
This will depend on where you live and what your home country’s rate of collection is. A handy country-by-country guide can be found HERE.   Please note that we have no control over the import fees or duties charged when you receive your order. With that said, we’re honest about the fact that you might incur them. Basically, the way it works is that each country sets a maximum value for products which classify as duty-free (meaning no import fees or duties). Once the value of your order exceeds that amount, you may be charged a certain % of the order value. Again, we have no control over this. The government of each country sets these regulations.   We have found for example  that shipping a single item to the US or Australia should not incur a duty or customs fee, however for Canadian customers, it is very likely a fee will be incurred. The best we can do is ensure that our actual shipping cost is as low as possible and be honest about the taxes you might have to pay upon arrival.
Do you save credit card details?
No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service providers (we use PayPal and Amazon Pay).

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