Plain English

At Sit & Sigh Ltd, we believe in keeping it simple. Small print, jargon, legal speak that no one (including ourselves) understands isn’t helpful to anyone. As a result, we have tried to keep our terms and conditions as straight-forward as possible and in plain English.

Sorry, but the next bit is as far as we stray from plain English.

These terms and conditions apply to sitandsigh.com and constitute a binding contract between sitandsigh.com (us/we/our) and its customers (you/your) which applies to all purchases of products from us and the language relating to all aspects of this contract is deemed to be English. Product(s) applies to all items specifically branded as Sit & Sigh sold through our own website (sitandsigh.com) or other appointed resellers. This contract shall be governed and construed according to Scots law and any disputes and proceedings shall be subject to the jurisdiction of Scottish courts only.

That’s the worst of it over!

Credit/Debit Card Security

Your security and peace of mind are our highest priority and we want to reassure you that this website is fully secure and utilises SSL encryption. We do not handle credit card payments and all payments are handled by reputable payment partners (in our case, PayPal and Amazon). Sit & Sigh Ltd. does not record or keep any credit card information. Should you have any questions or queries about the security of this web site, please e-mail us at customerservice@sitandsigh.com.

Your Privacy & General Data Protection Regulation (GDPR)

This privacy policy sets out how Sit & Sigh uses and protects any information that you provide Sit & Sigh when you use this website.

Your privacy matters to us. We hate junk mail, spam emails and robo-calls just as much as anyone.

 

Your Privacy in a Nutshell
  • We only collect basic information from customers to complete their orders.
  • We do not share your data with anyone. Period.
  • If you wish to be contacted by us, we will ask you for explicit permission.
  • You have access to and control over the data we hold.

 

 

What We Collect

At Sit & Sigh, we will only collect your information lawfully and in accordance with the data protection act of 1998 and under the General Data Protection Regulation (GDPR), effective as of 25 May, 2018. We therefore undertake to collect the bare-minimum of information about you, only to enable us to process your order in the most efficient way and provide you with the best possible service.This may include:

For Placing Orders:   Name, address, email address and, if provided, phone number.

For Comments and/or Reviews: Email address, IP address, and name/pseudonym provided on comments or reviews posted on our website.

For Newsletter/Marketing Opt In: Email address, and name if provided.

 

 

Information We Collect As You Use Our Website

 

Your Browsers and Devices

Some services we use to supplement our website can collect information about browsers and devices you use to access Sit & Sigh’s website. These help us to better understand our customers and where demand for products may be coming from. The information we collect may include the following:

  • your device’s Internet Protocol (“IP”) address
  • type of mobile device you use
  • operating system of your mobile device
  • browser type
  • non-precise geographic location (e.g. zip code and city)
  • technical information about your device, system and App software, and peripherals
  • date and time stamps associated with transactions
  • system configuration information
  • cookies
  • web beacons

It should be noted that we only collect this information during the period your device contacts our servers — for example, when you visit Sit & Sigh’s website through your browser. This is a brief period while you are visiting our website and not outside of that specific activity.

 

Your Activity

We collect information about your activity when using our website. We process this information to help improve the customer experience of using our website. Activity that we collect may include:

  • Web pages you navigate to
  • Purchase activity
  • Features that you use
  • Information that you provide to us to connect external services of your choosing with our services
  • Responses to surveys

We do not sell any information that we collect about you or your activity.

We do not share activity information with trusted third parties unless you provide your consent.

When we track anonymously, we use methods so that any tracking is not identified with you and is aggregated and processed in an anonymous manner.

We will track your activity in a personally identifiable manner if we have received your consent for the disclosed purpose. For example, by purchasing or signing-up for a service, you consent to us collecting information from you that is needed to process and fulfill your purchase, and we will communicate with you to confirm successful completion of your order, including sending you a receipt and other details about your transaction.

 

Your Location Information

We collect information about your location when you use our services, which helps us offer features that may be localized by knowing the originating country of an IP address. This location information also helps us prevent harm and fraud, comply with law, serve the public interest, and keep Sit & Sigh safe and welcoming for everyone.

In addition, depending on the device settings of your mobile device, when using our services on a mobile app, your location can be determined with varying degrees of accuracy by:

  • GPS
  • IP address
  • Sensor data from your device
  • Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect depend in part on your device and account settings. For example, you can turn your device’s location on or off setting and then our services will no longer access that information.

We never have the ability to manage for you your device settings, and so any change of your device settings must be performed by you.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

 

What We Do With the Information We Gather

We require this information to fulfil and ship orders placed on our website for Sit & Sigh products. Your information is also recorded in order to complete product returns/refunds if necessary, to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Ship orders to customers.
  • Process return payments if required.
  • Provide your phone number and/or email to courier companies to facilitate completion of your order or comply with courier/postal requirements.
  • Your name or pseudonym will appear along with any comments and/or reviews you make on our website
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. Please be aware, this will only be undertaken if you specifically provide permission for us to contact you, as required by General Data Protection Regulations (GDPR). No permission means no contact.

We do not sell, share, rent or otherwise disclose your information to any third party. Period.

 

How do we know you have given permission for us to contact you?

Any forms on our website which ask if you would like to sign up for our newsletter or to receive any promotional contact must be deliberately completed. We do not automatically add you to any mailing list if you purchase from or use our website.

In order to complete one form with your email address, you must first click to accept the terms under our privacy policy, which conforms to GDPR guidelines. If you do not accept these terms, you will not be able to complete the form and submit your email address.

Other forms have tick boxes which must be checked in order for us to store your data. All are unchecked by default.

Sit & Sigh is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sit & Sigh may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

 

Security

Our website complies with the minimum security requirements for web security and uses an SSL Certificate to safeguard your data.

We do not store any credit card or payment information on our servers. All payment s are processed by reputable outside sources. Currently these are PayPal and Amazon.

 

 

Comments and Reviews on Our Website

If you choose to make a comment on our website in any of the spaces provided, such as blog posts, or leave product reviews, your name (or pseudonym) provided, your IP address and your email address may be collected. The only publicly shown information will be the name or pseudonym you provide and your comment and/or review.

 

Your Privacy Controls

You have the final say about managing your privacy. At any time, you can contact us to limit the information we collect about you or how we use it. If you have any questions, please feel free to contact us.

Managing your personal information

You control the personal data you share with us. At your request we make the data you shared through our website portable and provide easy ways for you to contact us.

Accessing or rectifying your personal data

Sit & Sigh we collect only the basic amount of customer information to complete your purchase and ship your order. We do not operate user accounts on our website.

If you wish to view the data we hold on you at any time, simply contact us by email on: customerservice@sitandsigh.com and title your email ‘GDPR

Deletion

If you wish for us to delete any and all information we hold on you, simply contact us by email on: customerservice@sitandsigh.com and title your email ‘GDPR

Object, Restrict, or Withdraw Consent

As with deletion, if you wish to object to, restrict or withdraw consent regarding information we hold on you, simply contact us by email on: customerservice@sitandsigh.com and title your email ‘GDPR

Portability

Sit & Sigh will, upon request, send you a copy of the information you have shared through our website by contacting us by email on: customerservice@sitandsigh.com and title your email ‘GDPR

 

 

Special Note Regarding Google, Amazon and Affiliate Advertising

Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn how to opt out of Google’s cookie usage. As mentioned above, any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies.

About Google advertising: What is the DoubleClick DART cookie? The DoubleClick DART cookie is used by Google in the ads served on publisher websites displaying AdSense for content ads. When users visit an AdSense publisher’s website and either view or click on an ad, a cookie may be dropped on that end user’s browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

Special Note About Google Analytics:

Our website uses Google Analytics. Google Analytics can be used to track users for a number of reasons ans uses.

Users are welcome to block Goole Analytics by installing  the Google Analytics Opt Out Browser Add On: https://tools.google.com/dlpage/gaoptout?hl=en

For more information about the types of cookies used by Google Analytics, visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies may be placed on your computer if you decide to share any blog posts or links from our site through Twitter, Facebook, Instagram, Google, Yahoo, Pinterest, or any other social media and sharing link, including forums, message centres, networks and chat facilities from our site.  Once you have used these links, to leave our site, you should not that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Cookie Information:

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Sitandsigh.com uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Cookies in the browser must be enabled in order for the Cart to work properly. We only keep the user’s customer ID and their Cart ID. Also, as soon as an order is completed or the customer logs out, even that small amount of data is deleted. 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit: www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

Prices

All our prices include UK VAT at the current rate, and unless otherwise stated, do not include delivery costs. We reserve our rights to alter prices without further notice.

Product Descriptions

We take the utmost care to ensure that our product descriptions and other information provided (including pictures and/or photo-realistic representations) are as accurate as possible.

However, we cannot accept any liability for unintended inaccuracies or errors.

Colours may slightly vary due to the limitations of computer technology and slight variation in batch manufacturing processes.

The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement.

Product description and information are subject to change without prior notice.

All descriptions and information are provided in good faith and cannot be relied upon as medical advice or opinion. If in any doubt, please consult your GP.

Orders are accepted at our discretion only and we deserve our right to decline orders without giving any further reason.

Payment

We accept all major credit cards/debit cards.

Currently, our web store uses WooCommerce to process orders and  all credit/debit card payments are taken and processed by PayPal and Amazon (via Amazon Pay). The terms and conditions form an integral part of our terms and conditions.

For WooCommerce Terms and Conditions, click here. For PayPal Terms and Conditions/User Agreement, click here. For Amazon Pay Terms and Conditions, click here.

We regret that we are unable to take payment by telephone or post using cheque payment.

Your orders can only be dispatched if payment has been received and cleared.

Back Orders

As a company we do not create back orders. All products on our website are available for purchase and are currently held in stock (unless otherwise stated). Should in the event that our stock is incorrect and we cannot fulfil your order you will be notified and a credit will be issued for that item.

Delivery and Shipping

Delivery may be added to items based on current Royal Mail delivery fees for all items to mainland England, Scotland, Scottish Highlands, Wales, Northern Ireland. This is Second Class post.

Items can be shipped via expedited delivery (courier). This service is available for an additional cost. PLEASE NOTEBUYER WILL BE RESPONSIBLE FOR ANY DUTY AND CUSTOMS FEES CHARGED BY THE DESTINATION COUNTRY.

Currently we deliver worldwide, but shipping fees will vary depending on location. Please e-mail at customerservice@sitandsigh.com for queries about delivery charges.

Your shopping basket will display the estimated delivery period which is normally 1-2 working days after order confirmation (within the UK) or approximately 10 working days for international orders if sent standard shipping. Courier deliveries may take between 1 and 5 days, depending on destination. Should we be unable to deliver within this time period, we will advise you accordingly and you are within your rights, after receiving such an advice, to cancel your order.

Our special couriers and Parcelforce guarantee next day delivery after pick up from our warehouse. For deliveries to Scottish Islands and Channel Islands please contact us or email to customerservice@sitandsigh.com.

Sit & Sigh cannot be held responsible for delivery delays resulting from weather, or other unforeseen/uncontrollable circumstances, or from customer error (ie. incorrect address details).

In case of an unsuccessful delivery Royal Mail, courier or end shipping compnay, shoudl leave notification at the delivery address informing you of the event. Those items can usually be collected at your local sorting or post office. Collection and/or arrangemetn of re-delivery is entirely your responsibility.

Should you have any questions or queries about delivery, please e-mail customerservices@sitandsigh.com, or write us.

Hassle Free Guarantee

We recognise that sometimes when you make a purchase, you might change your mind about it. This is usually referred to as a ‘Cooling Off Period’.

Therefore, if you are not happy with your purchased product for any reason, please return it to us within 30 days of purchase and we will issue you a full refund.

The refund will be made within 10 working days after we have received your return.

Our “Hassle Free Guarantee” is subject to the following four conditions:

1. All returns or exchanges must be completed using our Returns Process and Returns Form 

2.  The returned items must be unused and unmarked, in its original packaging, and in new, re-saleable condition with no stains, tears, odours (including from tobacco or other smoke), or damage.

3.  Items must be returned to the address shown on the delivery note. The return address is:

Sit & Sigh Ltd.
Returns Dept.

46 Jackson Drive
Glasgow
G33 6GF

U.K.

Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).

4.  You are responsible for the delivery costs to our warehouse as Shipping & Handling is not refunded. Please keep proof of posting until we receive your return, as we cannot be held responsible for goods lost in transport.


Due to hygeine reasons, Sit & Sigh BATH cushions cannot be returned for reasons other than manufacturer faults or defects.

30 Day Limited Warranty

As we said before, we believe in keeping things simple. That goes for our warranty, too.

We believe in our products and we want to make sure you get what you pay for, so all our products are warrantied and cover you against defects and faulty workmanship for a period of thirty (30) days from purchase.

We offers a 100% money-back guarantee on every domestic purchase (only where the purchase is from the sitandsigh.com site). Product must be returned within 30 days in its original packaging, and in new condition with no stains, tears, odours, or damage. Shipping & Handling is not refunded.

Return shipping is the responsibility of the customer.

You will need to notify us either by e-mail at complaints@sitandsigh.com or in writing contact us if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted.

Sit & Sigh Ltd warrantees that your Sit & Sigh seat cushion or pillow will be replaced or repaired (not refunded), at our discretion and without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first 30 days after purchase, excluding specific limitations outlined below.

The outer cover of any Sit & Sigh seat cushion is warrantied to be free of workmanship defects only at the time of sale. There is no ongoing warranty on the cover since any and all cover issues after taking possession are considered normal wear and tear.

All warranties described here shall be void if the Sit & Sigh seat cushion or accessory, or the associated cover, has been abused, damaged, burned, cut, torn, stained, made wet, or contains odours (including from tobacco or other smoke), or is in any other way used or stored in a manner other than standard use. Sit & Sigh Ltd does not warranty any promotional products (e.g., cushions that were given away rather than sold).

This warranty is valid only to the original purchaser of the product and is non transferrable. All transportation and/or shipping costs to and from Sit & Sigh Ltd or its designated warranty centre are the responsibility of the purchaser.

In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused.

Our warranty does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office.

FOR A FULL COPY OF OUR LIMITED WARRANTY, VISIT: www.sitandsigh.com/warranty/

Order Cancellations

If you choose to cancel your order before you take possession of it, we ask you refer to the “Hassle Free Guarantee” section of our Terms and Conditions to return the product for refund.

Returns

FOR OUR FULL RETURNS PROCEDURE, VISIT: www.sitandsigh.com/returns/

If you choose to return your product(s) we ask you refer to the “Hassle Free Guarantee” section of our Terms and Conditions. Our returns policy is dependent upon the following conditions:

1.  Returns or exchanges for Sit & Sigh products must be completed using the Sit & Sigh Returns Process and Returns Form.

2.  The returned items must be unused and unmarked, in its original packaging, and in new, re-saleable condition with no stains, tears, odours (including from tobacco or other smoke), or damage.

3.  Items must be returned to the address shown on the delivery note. The return address is:

Sit & Sigh Ltd.
Returns Dept.

46 Jackson Drive
Glasgow
G33 6GF

U.K.

Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).

4.  You are responsible for the delivery costs to our warehouse as Shipping & Handling is not refunded. International orders are not eligible for returns.  Please keep proof of posting until we receive your return. We rcommend using a trackable service as we cannot be held responsible for goods lost in transport.

 

Due to hygeine reasons, Sit & Sigh BATH cushions cannot be returned for reasons other than manufacturer faults or defects.

Customer Services, Enquiries and Contact Address

For any product enquiries or other questions you might have, e-mail us at customerservice@sitandsigh.com. Otherwise, please write to us:

Sit & Sigh Ltd
c/o 145 St Vincent Street
Glasgow
G2 5JF

Customer complaints

Your satisfaction with our products and our company is our highest priority.

However, should we not perform as you expect us to, or have any other complaints, please do not hesitate to e-mail at complaints@sitandsigh.com

We will acknowledge any complaints within three working days and respond to your complaint fully within seven working days.

Wholesaling and Reselling

Sit & Sigh Ltd does offer wholesale opportunities. Please contact info@sitandsigh.com with enquiries or further information.

Sale Items

Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale – items ordered before or after the sale will not have prices adjusted to include discounts. Sale start and end dates and times are in (UTC) Dublin, Edinburgh, Lisbon, London Time, and can be altered at Sit & Sigh’s discretion.

Medical Waiver

Sit & Sigh products are classified as Class I Medical Devices within the United Kingdom. Our products are not intended to cure any disease, condition or disability, nor is the information supplied in any of our leaflets/brochures intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, always tell your GP. If use of the Product(s) creates an adverse reaction or increases your pain level at any time, cease use immediately contact the Products manufacturer and consult your doctor or pharmacist.

Sit & Sigh Ltd. bears no responsibility or liability for claims resulting from unsafe, unauthorised or unreasonable use of our products.

Restrictions on Use

You may not use the site SitandSigh.com for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • gaining unauthorised access to other computer systems
  • interfering with any other person’s use or enjoyment of SitandSigh.com
  • breaching any laws concerning the use of public telecommunications networks
  • interfering or disrupting networks or websites connected to SitandSigh.com
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of SitandSigh.com by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of SitandSigh.com by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of SitandSigh.com by you.
  • Other than claims arising from the use by you of the site to order product(s) in the normal manner
Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by UK common law Scottish law and customary law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

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