Plain English

At Sit & Sigh Ltd, we believe in keeping it simple. Small print, jargon, legal speak that no one (including ourselves) understands isn’t helpful to anyone. As a result, we have tried to keep our terms and conditions as straight-forward as possible and in plain English.

Sorry, but the next bit is as far as we stray from plain English.

These terms and conditions apply to sitandsigh.com and constitute a binding contract between sitandsigh.com (us/we/our) and its customers (you/your) which applies to all purchases of products from us and the language relating to all aspects of this contract is deemed to be English. Product(s) applies to all items specifically branded as Sit & Sigh sold through our own website (sitandsigh.com) or other appointed resellers. This contract shall be governed and construed according to Scots law and any disputes and proceedings shall be subject to the jurisdiction of Scottish courts only.

That’s the worst of it over!

Credit/Debit Card Security

Your security and peace of mind are our highest priority and we want to reassure you that this website is fully secure and utilises SSL encryption. We do not handle credit card payments and all payments are handled by reputable payment partners (in our case, PayPal). Sit & Sigh Ltd. does not record or keep any credit card information. Should you have any questions or queries about the security of this web site, please e-mail us at customerservice@sitandsigh.com.

Your Privacy

Your privacy matters to us. We hate junk mail, spam emails and robo-calls just as much as anyone.

We therefore undertake to collect the bare-minimum of information about you, only to enable us to process your order in the most efficient way and provide you with the best possible service.

We will only collect your information lawfully and in accordance with the data protection act of 1998.

We do not sell, share, rent or otherwise disclose your information to any third party. Period.

By purchasing from sitandsigh.com, you agree to join our mailing list which will, from time to time, provide you with product information from our company only and only by either e-mail or post.

Should you refuse permission; no further information will be provided to you. If you tell us to stop, we will stop.

In any event, we undertake never to call you in order to promote or advertise our products.

We will collect the following information from you:

– Your name and address
– Delivery address (if different)
– E-mail address
– Telephone number

We do not send random marketing emails to personal email addresses (spam).

Cookie Information:

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

Sitandsigh.com uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Cookies in the browser must be enabled in order for the Cart to work properly. We only keep the user’s customer ID and their Cart ID. Also, as soon as an order is completed or the customer logs out, even that small amount of data is deleted. 

Prices

All our prices include VAT at the current rate, and unless otherwise stated, do not include delivery costs. We reserve our rights to alter prices without further notice.

Product Descriptions

We take the utmost care to ensure that our product descriptions and other information provided (including pictures and/or photo-realistic representations) are as accurate as possible.

However, we cannot accept any liability for unintended inaccuracies or errors.

Colours may slightly vary due to the limitations of computer technology and slight variation in batch manufacturing processes.

The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement.

Product description and information are subject to change without prior notice.

All descriptions and information are provided in good faith and cannot be relied upon as medical advice or opinion. If in any doubt, please consult your GP.

Orders are accepted at our discretion only and we deserve our right to decline orders without giving any further reason.

Payment

We accept all major credit cards/debit cards.

WooCommerce processes all credit/debit card payments and their terms and conditions form an integral part of our terms and conditions. Please click here for further information.

We regret that we are unable to take payment by telephone or post using cheque payment.

Your orders can only be dispatched if payment has been received and cleared.

Back Orders

As a company we do not create back orders. All products on our website are available for purchase and are currently held in stock (unless otherwise stated). Should in the event that our stock is incorrect and we cannot fulfil your order you will be notified and a credit will be issued for that item.

Delivery

Delivery will be added to items based on current Royal Mail delivery fees for all items to mainland England, Scotland, Scottish Highlands, Wales, Northern Ireland. This is Second Class post. If you require expedited delivery, this is available for an additional cost. See our website shop for details.

Currently we deliver to the United Kingdom, Ireland, Canada and the United States. Please e-mail at customerservice@sitandsigh.com for queries about delivery charges.

Your shopping basket will display the estimated delivery period which is normally 1-2 working days after order confirmation (within the UK) or approximately 5-8 days for international orders. Should we be unable to deliver within this time period, we will advise you accordingly and you are within your rights, after receiving such an advice, to cancel your order.

Our special couriers and Parcelforce guarantee next day delivery after pick up from our warehouse. For deliveries to Scottish Islands and Channel Islands please contact us or email to customerservice@sitandsigh.com.

Items send by First Class Recorded Post will usually arrive within 24 hours within the mainland UK.

In case of an unsuccessful delivery courier or Royal Mail, a note will be left at the delivery address informing you of the event. Those items can usually be collected at your local sorting or post office. Collection is entirely your responsibility.

Should you have any questions or queries about delivery, please e-mail customerservices@sitandsigh.com, or write us.

Hassle Free Guarantee

We recognise that sometimes when you make a purchase, you might change your mind about it. This is usually referred to as a ‘Cooling Off Period’.

Therefore, if you are not happy with your purchased product for any reason, please return it to us within 14 of purchase and we will issue you a full refund.

The refund will be made within 10 working days after we have received your return.

Our “Hassle Free Guarantee” is subject to the following four conditions:

1. All returns or exchanges must be completed using our Returns Process and Returns Form 

2.  The returned items must be unused and unmarked, in its original packaging, and in new, re-saleable condition with no stains, tears, odours (including from tobacco or other smoke), or damage.

3.  Items must be returned to the address shown on the delivery note. The return address is:

Returns Dept
Sit & Sigh Ltd.
c/o 3LINX
Unit 2
27 Kilbirnie Place
Glasgow
G5 8QR

U.K.

Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).

4.  You are responsible for the delivery costs to our warehouse as Shipping & Handling is not refunded. International orders are not eligible for returns.  Please keep proof of posting until we receive your return, as we cannot be held responsible for goods lost in Transport.

30 Day Limited Warranty

As we said before, we believe in keeping things simple. That goes for our warranty, too.

We believe in our products and we want to make sure you get what you pay for, so all our products are warrantied and cover you against defects and faulty workmanship for a period of thirty (30) days from purchase.

We offers a 100% money-back guarantee on every domestic purchase (only where the purchase is from the sitandsigh.com site). Product must be returned within 30 days in its original packaging, and in new condition with no stains, tears, odours, or damage. Shipping & Handling is not refunded.

Return shipping is the responsibility of the customer. International orders are not eligible for returns.

You will need to notify us either by e-mail at complaints@sitandsigh.com or in writing contact us if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted.

Sit & Sigh Ltd warrantees that your Sit & Sigh seat cushion or pillow will be replaced or repaired (not refunded), at our discretion and without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first 30 days after purchase, excluding specific limitations outlined below.

The outer cover of any Sit & Sigh seat cushion is warrantied to be free of workmanship defects only at the time of sale. There is no ongoing warranty on the cover since any and all cover issues after taking possession are considered normal wear and tear.

All warranties described here shall be void if the Sit & Sigh seat cushion or accessory, or the associated cover, has been abused, damaged, burned, cut, torn, stained, made wet, or contains odours (including from tobacco or other smoke), or is in any other way used or stored in a manner other than standard use. Sit & Sigh Ltd does not warranty any promotional products (e.g., cushions that were given away rather than sold).

This warranty is valid only to the original purchaser of the product and is non transferrable. All transportation and/or shipping costs to and from Sit & Sigh Ltd or its designated warranty centre are the responsibility of the purchaser.

In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused.

Our warranty does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office.

FOR A FULL COPY OF OUR LIMITED WARRANTY, VISIT: www.sitandsigh.com/warranty/

Order Cancellations

If you choose to cancel your order before you take possession of it, we ask you refer to the “Hassle Free Guarantee” section of our Terms and Conditions to return the product for refund.

Returns

 

FOR OUR FULL RETURNS PROCEDURE, VISIT: www.sitandsigh.com/returns/

If you choose to return your product(s) we ask you refer to the “Hassle Free Guarantee” section of our Terms and Conditions. Our returns policy is dependent upon the following conditions:

1.  Returns or exchanges for Sit & Sigh products must be completed using the Sit & Sigh Returns Process and Returns Form.

2.  The returned items must be unused and unmarked, in its original packaging, and in new, re-saleable condition with no stains, tears, odours (including from tobacco or other smoke), or damage.

3.  Items must be returned to the address shown on the delivery note. The return address is:

Returns Dept
Sit & Sigh Ltd.
c/o 3LINX
Unit 2
27 Kilbirnie Place
Glasgow
G5 8QR

U.K.

Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).

4.  You are responsible for the delivery costs to our warehouse as Shipping & Handling is not refunded. International orders are not eligible for returns.  Please keep proof of posting until we receive your return, as we cannot be held responsible for goods lost in Transport.

Customer Services, Enquiries and Contact Address

For any product enquiries or other questions you might have, e-mail us at customerservice@sitandsigh.com. Otherwise, please write to us:

Sit & Sigh Ltd
PO Box 2312
Glasgow
G33 9BW

Customer complaints

Your satisfaction with our products and our company is our highest priority.

However, should we not perform as you expect us to, or have any other complaints, please do not hesitate to e-mail at complaints@sitandsigh.com or contact us at:

Sit & Sigh Ltd
Complaints Department
Sit & Sigh Ltd.

PO Box 2312
GLASGOW
G33 9BW

We will acknowledge any complaints within three working days and respond to your complaint fully within seven working days.

Wholesaling and Reselling

Sit & Sigh Ltd does wholesale. Please contact info@sitandsigh.com with enquiries or further information.

Sale Items

Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale – items ordered before or after the sale will not have prices adjusted to include discounts. Sale start and end dates and times are in (UTC) Dublin, Edinburgh, Lisbon, London Time, and can be altered at Sit & Sigh’s discretion.

Medical Waiver

Sit & Sigh products are classified as Class I Medical Devices within the United Kingdom. Our products are not intended to cure any disease, condition or disability, nor is the information supplied in any of our leaflets/brochures intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, always tell your GP. If use of the Product(s) creates an adverse reaction or increases your pain level at any time, cease use immediately contact the Products manufacturer and consult your doctor or pharmacist.

Sit & Sigh Ltd. bears no responsibility or liability for claims resulting from unsafe, unauthorised or unreasonable use of our products.

Restrictions on Use

You may not use the site SitandSigh.com for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • gaining unauthorised access to other computer systems
  • interfering with any other person’s use or enjoyment of SitandSigh.com
  • breaching any laws concerning the use of public telecommunications networks
  • interfering or disrupting networks or websites connected to SitandSigh.com
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of SitandSigh.com by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of SitandSigh.com by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of SitandSigh.com by you.
  • Other than claims arising from the use by you of the site to order product(s) in the normal manner

Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by UK common law Scottish law and customary law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

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